Viacom International Media Networks (MTV, Nickelodeon, Comedy Central)

Application Support Analyst - Amsterdam

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Job

Active since 12-06-2018 Job category IT - Services & support
Location Amsterdam Level Entry level / Graduate
Educational level Bachelor / Graduate Employment type Temporary employment
Hours 0 - 40 Salary -
Why Viacom International Media Networks? Sure, you will have challenging tasks, responsibilities and freedom for your ideas, just like in other companies. But the difference is in the detail. At Viacom you’re not only contributing your Know How, but your individual passion. Become a fan of your own work. Whether you are working for MTV, VIVA, COMEDY CENTRAL, Nickelodeon or our Sales division VIACOM Brand & Advertising Solutions, you will have the opportunity to discover your true talent in an innovative work environment that fits your lifestyle. We require versatile talents - whether you are a newcomer or a professional - to help expand our content across all platforms from TV to Web.


For our Technology team in Amsterdam, we are currently recruiting a full time:

Application Support Analyst


Just the right job for you:

The Application Support Specialist reports into the Application Manager and is responsible for providing 1st and 2nd line support of scheduling, publishing and associated applications. Further this person on facilitates the deployment and integration of them and gains expertise across the portfolio of publishing services. The responsibilities also include:

• Providing daily operational support for application systems under guidance (primarily What’s on)
• Implementing patches and fixes with the experienced guidance of senior colleagues
• Assisting in preparing supporting documentation and application user guides
• Defining and document more complicated application issues
• Adding to the knowledgebase for production support
• Monitoring metrics and report on application performance
• Modifying and create job controls, custom scripts and custom monitor utilities under guidance
• Receiving some, direct, supervision but will be assigned independent tasks


That‘s why we want you:

• 1 - 2 years of relevant experience in working within technology service support teams or a relevant BA/BS degree
• Positive attitude towards service management and the quality of its delivery
• Effective communication skills in English and an attentive listener who has the ability to explain a technical concept to a non-technical person
• Has a creative approach to problem solving and risk mitigation
• A strong resistance to stress and grace under fire
• Knowledge of broadcast or media and the “What’s On” channel management system is preferred
• Knowledge of Software Development Lifecycle including UAT & transition experience and XML & XSLT
• Experience with ITIL foundation & Service Management


Sounds just like YOU? Send us your CV and motivation letter via e-mail to careers.amsterdam@vimn.com. For more information about the position please contact Roel Hautvast at roel.hautvast@vimn.com

More information
This listing is a full-time job

Job category IT - Services & support
Industry / Industries Entertainment
Region Noord-Holland
Keywords

Contact information

Name Jelmer Dijk

Location

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